Delivery within Cairo
Delivery is offered within the Cairo areas available at checkout. Select your area to see its delivery charge before submitting your order. Provide a complete address and a reachable mobile number. Delivery timing must be confirmed with you; an order status alone is not a guaranteed arrival time.
Check your order page for progress and messages. If an agreed delivery date cannot be met, contact us to discuss the available options, including any cancellation or refund rights you have under applicable law.
If you change your mind
You can request cancellation or a return by contacting us with your order number. Please contact us as soon as possible so we can check the actual dispatch status. Before dispatch, the out-for-delivery charge described below does not apply.
If your order is already out for delivery and you no longer want it, the delivery fee shown for that order remains payable, where legally permitted. This is the disclosed delivery fee, not a new cancellation penalty. If it may lawfully be deducted from a prepaid amount, we will explain the refund calculation; we will not charge the same delivery fee twice.
This change-of-mind rule does not apply to a defective, damaged, incorrect or non-conforming order, or override a statutory right to cancel or return without charges. We do not automatically keep the 50% deposit or the full InstaPay payment as a cancellation fee.
Returns and food products
Egyptian consumer rules generally provide a 14-day right to return eligible goods without giving a reason. Exceptions depend on the goods and their condition, including rapidly perishable products and goods that cannot be restored to their original condition. We do not treat every date product or every food item as automatically excluded.
Keep the product and packaging available where possible, follow the stated storage instructions and contact us before sending a return so we can arrange the appropriate handling. Opening an item does not by itself remove rights relating to a defect or non-conformity. Any return-collection charge must be explained and lawful; it is not automatically included in the dispatch-fee rule above.
Damaged, incorrect or defective items
Tell us about a problem as soon as you discover it, with the order number and a description. Photos of the product, packaging and label can help if available. Do not consume an item you believe is unsafe. Asking you to report promptly does not impose a shorter legal claim period.
The Consumer Protection Agency describes a 30-day period from receipt for defective-goods replacement or refund, without additional cost, with resolution within one week of contacting the supplier. Any stronger applicable protection remains available. Contacting us does not prevent you from making a complaint to the Agency.
How refunds are handled
We will explain the amount paid, any legally permitted delivery charge and the amount to be returned. Refunds are not automatically processed by the website. We arrange repayment and record it against your order, subject to the applicable legal method and deadline. A recorded refund should correspond to an actual repayment; contact us if you cannot identify it.
Details to confirm before publication
Confirm delivery estimates, the return collection process and the practical refund method and timing. These details must respect mandatory consumer rights.
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For cancellations or returns, include your order number and a description.