Terms of service

Who we are

Queen of Dates operates queenofdates.com. These terms cover purchases through this website. Our shop contact location is Maxim Mall, New Cairo, Egypt. You can reach us by phone or WhatsApp on +20 10 40259197.

These terms do not restrict rights that Egyptian consumer law gives you. Our delivery and returns policy explains cancellations, delivery charges and problems with an order; our privacy policy explains how the website uses your information.

Your account

An account is required to place an order. Register with your name, email address, mobile number and a password. You can sign in using your email or mobile number. Keep your contact and delivery details accurate, and do not share your password or use someone else’s account without permission.

Password-reset links are sent to your registered email address. Order and restock updates appear in the website’s notification center. Check your account for payment questions and order updates; these notifications are not currently sent as restock or order emails.

Products, prices and vouchers

Prices are shown in Egyptian pounds. Review the selected items, quantities, voucher discount, delivery charge and final total before submitting. A saved item or restock notification does not reserve stock. Check each product’s size, ingredients, allergens, storage instructions and expiry information; contact us before ordering if information you need is missing.

We may update advertised prices at any time as real-world costs and conditions change, including ingredient availability, packaging, transport, supplier prices, inflation and exchange rates. Adding an item to your bag or favorites does not lock its price. Review the current price and final total at checkout before submitting. Price updates apply to new orders and do not automatically change the total of an order you have already submitted.

Partnership discount vouchers follow their stated eligibility, dates, minimum spend, eligible products and usage limits. The discount shown at checkout is the discount applied to that order. Do not create additional accounts to bypass a voucher’s limits.

If we identify a stock or pricing problem after submission, we will contact you to resolve it. We will not substitute products or increase the amount you must pay without your agreement. Any payment for an order we cannot fulfil must be addressed through cancellation and refund, with your statutory rights preserved.

Payment and order review

For cash on delivery (COD), pay a 50% deposit through InstaPay before submitting the order. The deposit is calculated from the final total after discounts, including delivery. The remaining balance is paid in cash on delivery. For an InstaPay order, pay the full final total upfront.

Both payment options require an InstaPay reference number along with the other checkout information. Use only the receiving details displayed at checkout. A reference number is not confirmation that money has arrived. Orders stay Pending until the owner verifies the payment and confirms the order as Processing. If the reference needs correction, the request appears in your order and notifications.

Do not send a transfer when ordering is unavailable or payment instructions are incomplete. Never send us your bank password, card PIN or one-time banking code. A deposit is part-payment toward your order; it is not automatically forfeited when you ask to cancel. Cancellation and any permitted delivery charge are handled under the delivery and returns policy.

Using the website fairly

Do not submit false payment references, interfere with the website, attempt to access another person’s information or misuse our branding and photographs. Contact us if you suspect unauthorized account activity. Any restriction of access does not remove your rights in relation to an existing order or refund.

Questions and changes

For an order question, provide your order number and the issue through the contact links below. You may also contact Egypt’s Consumer Protection Agency. Future policy changes will carry an updated date and will not retrospectively reduce your rights for an existing order.