Information the website collects
Queen of Dates receives the information you enter: your name, email, mobile number, account credentials, saved address, delivery recipient details, order notes, selected products, voucher codes and InstaPay reference numbers. The account also stores orders, payment and refund records, favorites, restock subscriptions and notification read status.
The service also processes session identifiers, password-reset requests and network information such as IP addresses for security and rate limiting. Passwords are stored as secure hashes. The website does not ask for banking passwords, card PINs or one-time banking codes.
Why information is used
Information is used to operate your account, prepare and deliver orders, review payments, apply voucher limits, handle returns, answer questions and protect the service from misuse. Favorites and restock subscriptions support the features you choose to use. Sales and payment records also support business reporting and applicable record-keeping duties.
The final notice will identify the legal basis for each processing purpose, including contract fulfilment and legal duties where applicable, and consent for any activity that requires it. Reading this policy is not consent to unrelated marketing or other optional processing.
Cookies and browser storage
Essential session cookies keep you signed in. Customer sessions expire after seven days; owner sessions expire after twelve hours. Signing out revokes the active session. A successful password reset revokes previous sessions for that account.
Local browser storage remembers your shopping bag, voucher code and language preference. Temporary session storage helps avoid duplicate submissions and remembers whether the introduction animation has played. You can clear this storage in your browser, but saved shopping preferences may be lost. The current website contains no advertising pixels or third-party analytics integration.
Retention and security
Access controls, HTTPS and hashed account credentials help protect information. Password-reset links expire after 30 minutes and can be used once. No online system can promise absolute security; tell us if you suspect unauthorized access.
Account, order, notification and backup retention periods, and deletion procedures, are still being confirmed for the final policy. The site currently has no self-service account-deletion button or general automatic deletion schedule. Expiry of a sign-in session does not mean that your account or order history has been deleted.
Your information and your choices
You can edit profile details, remove favorites and stop following a product from your account. For questions or requests about access, correction, deletion, objection to processing or withdrawal of consent where relevant, contact Queen of Dates using the details below. We may need to verify your identity without asking for your password. Some information may need to be retained to meet legal obligations or resolve an outstanding claim.
Queen of Dates is responsible for the customer information used to operate this store. You may raise a privacy complaint with Egypt’s Personal Data Protection Center. The final policy will confirm the dedicated privacy contact, retention rules and international processing arrangements. Material changes will be reflected in an updated policy date.
Details to confirm before publication
Confirm the privacy/DPO contact, lawful bases, retention and deletion schedule, hosting and email processing countries, and any required transfer arrangements. This draft does not certify legal compliance.
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For cancellations or returns, include your order number and a description.